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Hancock IT Services LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hancockitservices.com, engage our IT consulting services, or interact with us. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our services and website.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to an individual ("Personal Data").

Information Provided Voluntarily

  • Contact Details: Name, business email, phone number, physical address, and job title.
  • Account Information: Usernames, passwords, and service preferences for client portals.
  • Financial Data: Billing address, credit card numbers, or bank details collected via secure payment processors.
  • Project Data: Network diagrams, system credentials, and infrastructure details provided for consulting assessments.

Information Collected Automatically

  • Technical Logs: IP addresses, browser types, operating systems, and device identifiers.
  • Usage Data: Pages viewed, time spent on our site, and referral traffic sources via cookies and tracking pixels.

2. How We Use Your Information

We use the collected data strictly to deliver enterprise-grade IT services and maintain legal compliance:

  • Service Delivery: Designing network architecture, performing cybersecurity audits, and managing IT infrastructure.
  • Customer Support: Responding to helpdesk tickets, troubleshooting systems, and performing maintenance.
  • Billing & Administration: Processing invoices, tracking project milestones, and managing account renewals.
  • Security & Testing: Monitoring network traffic to prevent cyber threats and unauthorized system access.
  • Marketing: Sending industry insights, service updates, or newsletters (you may opt out at any time).

3. How We Share Your Information

We do not sell your personal data. We only share information under the following strict conditions:

  • Third-Party Vendors: Cloud hosting providers (e.g., AWS, Azure), CRM systems, and billing platforms that assist in our business operations.
  • Legal Obligations: When required by law, subpoena, or to protect the safety and intellectual property of our firm and clients.
  • Business Transfers: In connection with any merger, sale of company assets, or financing acquisition.

4. Data Security & Retention

As an IT consulting firm, data security is our highest priority:

  • Protection Measures: We implement industry-standard AES-256 encryption, multi-factor authentication (MFA), and regular vulnerability scanning.
  • Retention Limits: We retain data only as long as necessary to fulfill client contracts, resolve disputes, and satisfy legal, accounting, or regulatory requirements.

5. Your Privacy Rights

Depending on your geographic location (such as the EU under GDPR or California under the CCPA), you may hold the following rights:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request modifications to inaccurate or incomplete information.
  • Deletion: Request that we erase your data, subject to specific legal exceptions.
  • Opt-Out: Restrict processing or unsubscribe from marketing communications.

To exercise these rights, please submit a request to the contact email listed below.

6. Cookies and Tracking Technologies

We use cookies to analyze web traffic and optimize site performance. You can control or disable cookies through your browser settings; however, doing so may limit your access to certain areas of our website or client portals.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect shifts in privacy regulations or business practices. We will notify you of any material changes by updating the "Last Updated" date at the top of this document.

8. Contact Information

For questions, concerns, or data requests regarding this policy, please contact us at:

  • Company Name: Hancock IT Service LLC
  • Email Address: admin@hancockitservices.com
  • Mailing Address: 5612 116th Street Lubbock Texas 79424
  • Phone Number: 806-543-3166